Helpora Support Terms of Service

Service description

Helpora Support provides a chat assistant that a business adds to its own website. The assistant answers visitor questions using the help content that business has supplied, and can hand a conversation to the business's support team.

Who these Terms apply to

These Terms apply to the business that installs Helpora Support and to that business's authorised staff. Website visitors who use the chat interact with the business, and the business remains responsible to them for its own service.

Your responsibilities as a business

• You are responsible for the accuracy, lawfulness and licensing of the help content and links you upload.
• You must publish your own privacy notice telling visitors that a chat assistant is in use, and obtain any consent required from them.
• You must install Helpora only on websites you own or are authorised to operate.
• You are responsible for the conduct of the staff accounts you create.

Acceptable use

• Do not use Helpora Support to send unlawful, abusive, deceptive or misleading content.
• Do not use it to collect passwords, payment card details or other sensitive credentials from visitors.
• Do not attempt to reverse engineer, resell, or bypass licensing, rate limits or security controls.
• Do not use it in a way that interferes with our infrastructure or with other customers.

AI-generated answers

Answers are generated automatically from the content you supply and may be incomplete or wrong. Helpora Support is an assistance tool. Sonkawade Labs does not warrant that any answer is accurate, complete, or suitable as professional, legal, medical or financial advice, and you remain responsible for what your customers are told through your website.

Availability

Helpora Support is provided on an as-available basis. We do not guarantee uninterrupted service, error-free output, or the continuous availability of third-party services such as hosting, messaging platforms, telecom operators, payment services or AI providers.

Fees

Helpora Support is sold as a prepaid plan, monthly or annually, with rates published on the Pricing page and on the product's own pricing page. Nothing renews automatically and no payment instrument is stored. Payments are collected in INR through our payment partner Cashfree Payments, and the Refund & Cancellation Policy applies.

Intellectual property

Helpora Support, its software, workflows, prompts, design and branding remain the property of Sonkawade Labs, except where ownership is required by law for content you supply.

Termination

Sonkawade Labs may suspend or restrict access if Helpora Support is used in violation of these Terms, for abuse prevention, or to comply with legal obligations. You may stop using the service at any time.

Limitation of liability

To the maximum extent permitted by law, Sonkawade Labs is not liable for indirect or consequential losses arising from use of Helpora Support, and its total liability for any claim relating to Helpora Support is limited to the amount you paid for the service (if any) in the three months preceding the claim.

Data protection and your responsibilities

How personal data is handled is set out in the Helpora Support Privacy Policy, which forms part of these Terms. Where you use Helpora Support to handle other people's personal data, you are the data fiduciary for that data and Sonkawade Labs is the data processor acting on your instructions; you are responsible for having a lawful basis, giving those people the notice they are owed, and obtaining any consent required under the Digital Personal Data Protection Act, 2023.

Governing law and jurisdiction

These Terms are governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Subject to any mandatory law, the courts at Latur, Maharashtra, India shall have exclusive jurisdiction over disputes relating to these Terms or to Helpora Support.

Changes to these Terms

Sonkawade Labs may update these Terms from time to time. Updated versions are posted on this page with a revised "Last Updated" date. Continued use of Helpora Support after an update means the revised Terms apply to the extent permitted by law.

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