Refund & Cancellation Policy

1. Prepaid Credits

Payments are collected online through our payment partner Cashfree Payments, and approved refunds are returned to the original payment method through the same gateway.

Helpora Support is sold as a prepaid monthly or annual plan. Plan fees are charged in advance and are not refundable for the period in progress, except for a duplicate or incorrect charge, a service failure of more than 24 consecutive hours caused by us, or a request made within 7 days of the first payment. Nothing renews automatically and no payment instrument is stored, so there is no recurring charge to cancel. Full terms are on the Helpora Support refund policy.

Wearly AI is sold in two parts, and each is treated differently. Design credits are a digital service at ₹1 per credit: a credit spent on a generation cannot be refunded, because the generation has already run. Printed garments are physical goods made to order, so they are not returnable simply because you changed your mind — but an item that arrives damaged, faulty or not as ordered is replaced or refunded in full, and an order we refuse to print is refunded in full. Report a problem within 7 days of delivery. Full terms are on the Wearly AI refunds policy.

StockSaathi and Phone Munshi are not on sale yet — no payment is collected for them, so nothing under this policy applies to them until their pricing is published.

Current rate: ₹10 per application for both CSC Pro and Arzi. CSC Pro is paid from prepaid wallet credits, minimum top-up ₹100. Prices are final and no additional tax is added — see the Pricing page.

• Used credits are non-refundable. Once a credit is consumed for an application workflow, it cannot be reversed, restored, or redeemed for cash.
• No refund is available merely because a government portal is slow, unavailable, rejects an application, or requires correction.
• If a credit is deducted due to a verified fault in CSC Pro itself (for example, a duplicate deduction for the same application), we will re-credit the affected amount to your account after review.

2. Duplicate or Failed Payments

• If you are charged more than once for the same top-up or subscription, the duplicate amount will be refunded to the original payment method after verification.
• If a payment is debited but credits or subscription access are not delivered, and the payment gateway confirms the debit, we will either deliver the purchased credits or refund the amount.
• Verified refunds are initiated within 7 business days of confirmation. The time for the amount to reflect in your account depends on your bank or payment provider (typically 5–10 business days).

3. Subscription Cancellation

• You may stop using the service and cancel future renewals at any time by contacting us at the email below.
• Cancellation stops future billing. Fees already paid for the current billing period are non-refundable except where required by law.
• Unused prepaid credits remain available for use until account closure. On account closure, unused credits are forfeited unless a refund is required by applicable law or agreed in writing.

4. How to Request a Refund

5. Delivery

CSC Pro, Arzi, Helpora Support and Wearly AI design credits are digital services with no physical shipping. Wearly AI printed garments are physical goods — see the Wearly AI shipping policy for delivery times. Credits and subscription access are delivered electronically to your account, normally within minutes of payment confirmation and in any case within 24 hours.

6. Contact