Helpora Support Data Deletion Instructions

Who this page is for

• Website visitors who chatted with a Helpora assistant on some business's website and want that conversation deleted.
• Businesses that use Helpora Support on their own website and want their account, help content and stored conversations deleted.

Information that may be deleted

• Chat messages you sent and the assistant's replies.
• Contact details you provided in the chat, such as name, email address or phone number.
• Voice input, where the business had the voice feature enabled and you spoke instead of typing.
• For a business account: dashboard login details, uploaded help content and approved links, and stored conversation history.
• Support records relating to your request, where legally permitted.

How to request deletion

1. Send an email to sumitsonkawade@sonkawadelabs.in.
2. Use the subject line Helpora Support Data Deletion Request.
3. Include the website you were chatting on, the approximate date and time of the chat, and any name, email address or phone number you gave the assistant, so we can find the right conversation. A business should write from its registered account email.

Response timeline

We acknowledge every request within 48 hours and respond within 30 days, subject to identity verification, legal obligations and abuse-prevention requirements. You can also stop the assistant processing anything further simply by closing the chat.

What we may have to keep

Some records cannot be deleted on request — for example, transaction and payment records we are required to retain by law or by our payment partner, and minimal logs kept to prevent fraud and abuse. Where we must keep something, we tell you what and why in our response.

If a business holds your data

When you chat on a business's website, that business decides what happens to your conversation and we hold it on their behalf. We will act on your request and, where the business also holds a copy, tell you to contact them directly — and we will pass the request on to them if you ask us to.

Contact

For deletion requests or questions, contact sumitsonkawade@sonkawadelabs.in, or write to Sonkawade Labs, Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. See also the Helpora Support Privacy Policy.